CLIENT ASSISTANCE CENTER
Need Assistance?
Most questions can be resolved using the resources provided within the Client Portal.
Please review the appropriate resource below before submitting a support inquiry.
Read Me First
Overview of your access, licensing terms, and recommended setup process.
VIEW RESOURCE →Installation Guide
Step-by-step platform installation instructions for NinjaTrader 8 and TradeStation 10.
VIEW RESOURCE →
WHAT SUPPORT INCLUDES
- Account access issues
- License verification
- Download issues
- Resource access issues
- Framework file integrity issues
WHAT SUPPORT DOES NOT INCLUDE
- Platform training
- NinjaTrader software support
- TradeStation software support
- Broker support
- VPS setup
- Computer troubleshooting
- Market interpretation
- Investment advice
- Strategy customization
- Individual trade review
SUBMIT SUPPORT INQUIRY
Before submitting a request please confirm:
- I reviewed the Read Me First document
- I reviewed the Installation Guide
- I watched the onboarding video
- My issue relates to account access or framework delivery
ADDITIONAL RESEARCH SERVICES
Certain services may be available separately from Professional Access.
Available by request:
Portfolio
Construction
Construction
Multi-Strategy
Allocation
Allocation
Risk Budgeting
Analysis
Analysis
Capital Allocation
Frameworks
Frameworks
Research
Consultation
Consultation
SUBMIT RESEARCH REQUEST →
Availability is limited and offered separately from framework access.
For inquiries, submit a Research Request through the Client Portal.